Return policy

Thank you for choosing virelloma.shop. We value your trust and aim to provide you with quality products and excellent customer care. Should you need to return or exchange a product, our policy is designed to be simple and transparent.

Return Eligibility

  • Items must be returned within 30 days of delivery.

  • Returned items must be unused, undamaged, and in original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

How to Start a Return

To initiate a return, please contact us at support@virelloma.shop or call +1 839-800-3442.

The return address is:

8310 Clay St Apt 314, Westminster, CO 80031

Items Excluded from Return

  • Used or damaged items

  • Personalized or customized items

  • Items marked as final sale

Damaged or Incorrect Orders

If you receive a defective or incorrect item, contact us within 3 days of delivery with your order number and photographs of the issue.

Refund Process

Once your return is received and inspected, your refund will be issued within 10 business days back to your original payment method.